Case Study · 2025 Employer Commute Report

The City of Westminster, measured.

A year of measurable progress toward cleaner, smarter, more rewarding commutes for City employees, and the strongest year yet in a three-year partnership with Commutrics.

Jan 1 – Dec 31, 2025 · Year 3 of the partnership · 170 employees enrolled · 131 active trip loggers · 38,907 trips logged · NPS +53
38,907
Commute trips logged
Across 2025 on the Commutrics platform, up 65% from 2024's 23,513.
71,038 kg
CO₂ emissions avoided
A 44.3% reduction for the active commuter cohort, and more than double 2024's total (+118%).
$69,432
Commuter cost savings
A 37.0% saving versus driving alone, returned to employees: roughly 10× the City's program cost.
311,634
Vehicle miles avoided
A 29.7% cut in vehicle miles travelled, up 111% year over year.
35.8%
Alternative-mode trips
13,916 of 38,907 logged trips by bike, on foot, by transit, carpool, or telework.
+53
Net Promoter Score
From the November 2025 survey of 73 employees; 62% rated the program 9 or 10 out of 10.
Executive summary

A program that compounds.

Year three of partnership, and the strongest year yet.

The City of Westminster completed its third year of partnership with Commutrics in 2025. The program reached 170 enrolled employees, of whom 131 actively logged trips, the cohort whose before-versus-during behavior is compared throughout this study. Year over year, every metric improved, by margins that signal a maturing program where habits, infrastructure, and incentives now reinforce one another.

Across the year, employees logged more than 38,900 commute trips, and more than a third of them were by an alternative to driving alone: 13.7% by telecommuting, 6.6% by transit, and the rest by carpool, bike, and foot. The City's platform investment returned $69,432 in commuter cost savings, eliminated 71,038 kg of CO₂, and avoided more than 311,000 vehicle miles.

The bottom line

The 2025 program delivered measurable wins on every objective set out in the original 2023 pilot: lower emissions, reduced parking demand, healthier employees, and qualified use of Colorado's HB22-1026 tax credit. With trip volume up 65% and CO₂ savings more than doubled, it has graduated from pilot success to a mature, scalable City service.

2× CO₂ saved & miles avoided Habits Infrastructure $ Incentives
Stronger habits, better infrastructure, and the right incentives reinforce one another, compounding into more than double the CO₂ savings and miles avoided year over year.
Program at a glance

How the program works.

Commutrics turns the daily commute into measurable sustainability outcomes: personalized commute planning, gamified incentives, automated benefit distribution, and real-time analytics in a single experience for the employee, and a single dashboard for the City.

Fact sheet
Client
City of WestminsterColorado
Solution provider
Commutrics
Program launched
July 20236-month pilot
Reporting period
Jan 1 – Dec 31, 2025Program year three
Enrolled employees
170
Active trip loggers
131
Monthly reward cap
$30 per employee
Tax credit eligibility
Colorado HB22-1026
01

Log trips, earn points

Employees record commute modes via web, mobile, or automatic trip detection.

02

Convert points to rewards

Points convert automatically to monthly cash benefits, capped per employee at $30 a month.

03

Win weekly drawings

Log two or more commute trips in a week to enter a $5 drawing; log three or more office days for a second $5 drawing.

04

Compete in seasonal promotions

Themed challenges in March, April, June, and October layer bonus points and rewards on top of the base structure.

05

Benefits distribute automatically

No manual HR processing. Commutrics handles disbursement based on logged trips.

06

Insights drive optimization

Real-time dashboards track participation, mode share, emissions, and cost savings for the City.

Program design

How the City rewards the right behavior.

Higher-impact modes earn more. The 2025 structure weights walking, biking, transit, and Park & Ride well above driving alone, and points convert to cash automatically.

100 pts = $1
Conversion rate
Points convert to cash benefits automatically through the platform.
$30 / month
Monthly cap
Per employee across all modes, reduced from $35 in 2024.
2 × $5
Weekly drawings
One for logging 2+ commute trips in a week, a second for 3+ office days that same week.

Four $10 monthly prizes

Celebrating top performers across different commute behaviors, every month.

$10Most miles biked
$10Most miles walked
$10Most green trips
$10Most transit trips

2025 seasonal challenge calendar

Themed promotions ran in March, April, June, and October, the months where the City pushed for behavior change with bonus points and rewards.

March

Love Your Commute

Download the Commutrics app and log 10 trips for a $5 bonus. Designed to drive mobile-app adoption early in the year.

Onboarding push
April

Earth Month

Double points on all alternative-mode trips and EV driving for the entire month, plus double weekly and monthly rewards.

Sustainability anchor
June

Bike to Work Month

Triple points on biking with a monthly cap of $50 per employee, and double the prize for most miles biked.

Highest-payout month
October

Green-Tober

Double points on all alternative-mode trips and EV driving, plus double weekly and monthly rewards.

Closing-quarter sprint
Year over year

2024 → 2025: every metric moved up and to the right.

Trip volume grew 65%, alternative-mode trips grew 70%, and CO₂ savings more than doubled, all while the program ran on a leaner incentive structure than the year before.

Total trips logged
2024: 23,513
38,907
▲ +65%
Alternative-mode trips
2024: 8,194
13,916
▲ +70%
CO₂ saved (kg)
2024: 32,541
71,038
▲ +118%
Vehicle miles avoided
2024: 147,747
311,634
▲ +111%
Commuter cost savings
2024: $32,915
$69,432
▲ +111%

The same story, per employee

Growth wasn't only in totals. Spread across the 131 active commuters, the program's impact per person is just as striking.

297
Trips per active commuter

38,907 trips across 131 active commuters, roughly 1.2 logged trips per workday and close to the practical ceiling for daily-trip programs.

$530
Saved per active commuter

$69,432 in commute cost savings across 131 active commuters: fuel, fares, parking, and vehicle wear each employee would otherwise have paid.

542 kg
CO₂ avoided per active commuter

71,038 kg across 131 active commuters, more than double 2024's total on a leaner incentive structure.

Why the gains outpaced the incentive cut

The 2025 program ran on lower per-trip point values than 2024: drive-alone dropped from 30 to 20 points a day, transit from 100 to 80, walking and biking from 150 to 130, and the monthly reward cap fell from $35 to $30. Engagement and impact grew dramatically anyway.

This is the hallmark of a maturing TDM program: early adopters deepened their habits, new joiners ramped up faster, and the program's culture, not just its payouts, now does the work.

Commute behavior

How Westminster gets to work.

The 2025 commute footprint, by trip and by mile. Across 38,907 logged trips, alternative modes carried more than a third, and their share climbed through the summer to a July peak as participation grew month after month.

2025 mode share

How the year's logged commute trips split by mode, yearly average across the 131 active trip-loggers. Telecommuting and transit lead the alternatives, with carpooling, biking, and walking behind them.

Share of logged trips. 170 employees were enrolled overall; 131 actively logged trips in 2025. Carpool combines all carpool trip types.

Alternative-mode share of trips by month, 2025

Above the 29.4% initial baseline every month, rising to a 39.3% peak in July on the heels of Bike to Work Month. Active commuters tracked each month grew from 75 in January to 109 in December.

Initial baseline survey2025 monthly
0%10%20%30%40%50%Initial baseline survey: 29.4% alternative modes · 70.6% drive alone · 179 commuters29.4%Baselinen 179Jan 2025: 31.6% alternative modes · 68.4% drive alone · 75 commuters tracked31.6%Jann 75Feb 2025: 34.2% alternative modes · 65.8% drive alone · 77 commuters trackedFebn 77Mar 2025: 35.3% alternative modes · 64.7% drive alone · 85 commuters trackedMarn 85Apr 2025: 34.0% alternative modes · 66.0% drive alone · 91 commuters trackedAprn 91May 2025: 35.1% alternative modes · 64.9% drive alone · 90 commuters trackedMayn 90Jun 2025: 38.8% alternative modes · 61.2% drive alone · 93 commuters trackedJunn 93Jul 2025: 39.3% alternative modes · 60.7% drive alone · 90 commuters tracked39.3%Juln 90Aug 2025: 37.6% alternative modes · 62.4% drive alone · 94 commuters trackedAugn 94Sep 2025: 35.3% alternative modes · 64.7% drive alone · 98 commuters trackedSepn 98Oct 2025: 36.7% alternative modes · 63.3% drive alone · 107 commuters trackedOctn 107Nov 2025: 35.5% alternative modes · 64.5% drive alone · 107 commuters trackedNovn 107Dec 2025: 34.5% alternative modes · 65.5% drive alone · 109 commuters tracked34.5%Decn 109Baseline 29.4%

Alternative modes include bike, walk, transit, carpool, telecommute, and EV. "n" is the number of commuters tracked that month.

View monthly values
MonthAlternative-mode tripsDrive-alone tripsCommuters tracked
Initial baseline29.4%70.6%179
Jan31.6%68.4%75
Feb34.2%65.8%77
Mar35.3%64.7%85
Apr34.0%66.0%91
May35.1%64.9%90
Jun38.8%61.2%93
Jul39.3%60.7%90
Aug37.6%62.4%94
Sep35.3%64.7%98
Oct36.7%63.3%107
Nov35.5%64.5%107
Dec34.5%65.5%109
8.3–9.8 mi
Average commute distance per trip, by month
Jan 8.33 mi → Oct 9.79 mi peak → Dec 8.54 mi
60.7%
Drive-alone share of trips in July, the year's low
down from 68.4% in January
75 → 109
Active commuters tracked per month, January to December
+45% within the year

Average distance by transportation mode, 2025

Drive and Transit + Drive trips cover the longest distances, exactly the trips with the greatest emissions to displace when shifted to alternative modes.

Annual 2025 averages across all logged trips of each type. The commuter count is the number of employees who logged at least one trip of that type during the year; most employees appear in several rows, so these figures describe trips, not people.

Employer benefits

The City's return on participation.

Lower emissions, fewer parking spaces to supply, and a program that pays for itself many times over.

6,650
Parking-space days saved
Every alternative-mode and telecommute day is a space the City didn't need to supply, equivalent to permanently removing roughly 26 spaces from peak weekday demand.
HB22-1026
Colorado tax credit qualified
The program qualifies the City for Colorado's Alternative Transportation Tax Credit, which materially offsets the program's cost.
10×+
Return on net program cost
Against $69K in commuter savings plus parking and environmental benefits, the program returns more than ten times its net cost after the tax credit.

Parking-space days saved by month, 2025

Steady growth from January through the summer, with peaks in July and October aligning with Bike to Work Month and Green-Tober.

0175350525700Jan 2025: 440 parking-space days saved440JanFeb 2025: 410 parking-space days savedFebMar 2025: 475 parking-space days savedMarApr 2025: 490 parking-space days savedAprMay 2025: 525 parking-space days savedMayJun 2025: 570 parking-space days savedJunJul 2025: 660 parking-space days saved660JulAug 2025: 580 parking-space days savedAugSep 2025: 630 parking-space days savedSepOct 2025: 685 parking-space days saved685OctNov 2025: 580 parking-space days savedNovDec 2025: 605 parking-space days savedDec

Annual total: 6,650 parking-space days. A parking-space day is one employee's workday in which no parking space was needed because of an alternative-mode or telecommute day.

View monthly values
MonthParking-space days saved
Jan440
Feb410
Mar475
Apr490
May525
Jun570
Jul660
Aug580
Sep630
Oct685
Nov580
Dec605
2025 total6,650
What the savings represent

The $69,432 figure is the per-trip commute cost savings calculated by the Commutrics platform across all 13,916 alternative-mode trips logged in 2025, based on each trip's distance, mode, and the cost differential between driving alone and the alternative used. It reflects out-of-pocket savings on fuel, transit fares, parking, and vehicle wear that the active commuter cohort would otherwise have absorbed individually.

Why it's measurable

Why the results are measurable.

Most commute programs hand out a transit pass or a parking subsidy and report on how many were issued. This one records behavior, rewards every mode, measures the outcome, and feeds what it learns into the next year's design, which is why the figures on this page exist at all.

01

Every mode counts, not just transit

A transit pass rewards one behavior. Here, points cover telecommuting, carpooling, biking, walking, EV driving, and Park & Ride, so employees who can't take a bus still have a way to earn, and the City captures every kind of avoided trip.

65%of surveyed employees want the transit pass plus Commutrics for every other mode; only 5% would choose the pass alone.
02

Behavior is logged, not estimated

Traditional programs report on an annual survey or on how many passes went out. This program recorded every trip, many of them detected automatically, so mode share, CO₂, miles, parking days, and savings are measured monthly rather than guessed once a year. The same trip log substantiates the City's HB22-1026 tax-credit claim.

38,907individual commute trips logged in 2025, each with a mode, a distance, and a date.
03

Incentives follow outcomes

A flat subsidy pays the same whether or not anyone changes how they commute. Here rewards are earned per logged trip and weighted by mode, and every point value and cap is a dial. The City turned those dials down in 2025 and participation still grew, something a fixed benefit can't do.

+65%trips logged year over year, on lower per-trip points and a lower monthly cap than in 2024.
04

Data informs the next year's design

Every month's dashboard and every year's report feed the next cycle. The 2025 structure was tuned from 2024's data: point values, the monthly cap, and which months carry a challenge. The 2026 recommendations come straight from the 2025 trip log and survey, from closing the challenge-awareness gap to piloting carpool matching with the employees who asked for it. Each year starts from evidence rather than a guess, so behavior change compounds.

+20–30%projected growth in 2026 alternative-mode trips from the fixes the data surfaced, without additional incentive spend.
Top performers

The ten commuters who set the pace.

Westminster's top ten commuters collectively logged more than 4,950 alternative-mode trips and earned over 285,000 community points in 2025, with individual savings running past $4,000 for the year.

An end-of-year recognition event for the top ten, alongside category awards for biggest improver, longest car-free streak, and most consistent transit user, can be one of the most efficient drivers of next year's enrollment.

4,950+
Alternative-mode trips
Logged by the top ten commuters alone, more than a third of the City's 13,916 alt-mode trips.
285K+
Community points earned
By the top ten, with the leader logging 629 alt-mode trips and 42,295 points.
Employee voice

What Westminster employees are saying.

November 2025 feedback survey · 73 respondents: 68 active Commutrics users, 3 non-enrolled employees, and 2 partial responses.

+53
Net Promoter Score
Well above the benchmark for internal employer programs. 62% of respondents rated the program 9 or 10 out of 10.
9.1%Detractors · rated 1–6
28.8%Passives · rated 7–8
62.1%Promoters · rated 9–10
76%
log trips regularly
50 of 66 enrolled respondents
82%
say the incentives motivated real change in how they commute
"Yes" or "Somewhat" · 54 of 66
82%
find the rewards and emails important
Moderately, very, or slightly · 54 of 66
29%
participated more because of the seasonal challenges
19 of 66 · a further 15% were unaware of them

What drives participation

Why employees said they joined the program. Multi-select, 66 enrolled respondents.

Receive transportation benefits / rewards80% · 53
Support the City's sustainability initiatives80% · 53
Measure and reduce environmental impact50% · 33
Save on commuting costs27% · 18
Explore new commuting options26% · 17
Encouragement from employer / colleagues21% · 14
Compete with colleagues on prizes17% · 11

Most engaging features

Which Commutrics features keep employees coming back. Multi-select.

Weekly rewards59% · 39
Automatic trip logging55% · 36
Stats: carbon, cost, time, distance39% · 26
Monthly prizes36% · 24
Custom trip add36% · 24
Weekly email reminders36% · 24
Seasonal challenges (Apr / Jun / Oct)29% · 19
Commute ranking & leaderboards23% · 15
Mobile-app trip recording18% · 12

Common themes

Synthesized from 51 open-text responses describing how the program influenced commuting habits.

Mindset shift

Awareness of choices and impact

The most common theme by far. Even respondents whose mode mix didn't change reported becoming more conscious of their commute footprint and the alternatives available.

Behavior change

Biking and carpooling stood out

Many participants reported biking more, particularly during the June Bike Month challenge. Carpooling and combining trips also came up repeatedly.

Barriers

Distance, transit gaps, kids' schedules

Distance from work, transit not serving home locations, childcare drop-off, varying schedules, and first-mile/last-mile problems were the things keeping participants from going further.

In their own words

Direct quotes from the November 2025 feedback survey, lightly edited for length.

"

It has encouraged me to use my bike way more frequently, and to engage more in bike-to-work days and bike/green month challenges. This has also led to more recreational biking with my family. Great benefit!

City of Westminster employee · Nov 2025 survey
"

My awareness increased being informed on the differences each type of commute made. That was motivating to carpool more and explore other options.

City of Westminster employee · Nov 2025 survey
"

The program is a regular reminder that alternatives for commuting are available. I love that I can collect points for driving an EV. I enjoyed seeing colleagues compete or use different resources to commute.

City of Westminster employee · Nov 2025 survey
"

The program has influenced me to be more conscious of my commuting habits. I like the challenges and seeing my ranking compared to other coworkers.

City of Westminster employee · Nov 2025 survey
"

It really helped motivate me to participate in helping the environment with changing how I commute to work. It is amazing how it shows how much you are contributing.

City of Westminster employee · Nov 2025 survey
"

The program did incentivize me to ride my bike more. I had never ridden my bike to work before this program, and really enjoyed the challenge. I loved finding new trails and routes to work as I grew more connected to the community.

City of Westminster employee · Nov 2025 survey
Surprise finding

EcoPass and Commutrics are complements, not substitutes.

Asked which transportation program they would mostly use, 65% of respondents chose the bundle of an EcoPass for transit plus Commutrics incentives for every other mode, well ahead of either program on its own.

Looking ahead

Recommendations for 2026.

Where to invest next, prioritized by expected impact.

High priority

Close the challenge-awareness gap

15% of enrolled respondents didn't know the April, June, and October challenges were happening. Of those who did, 29% participated more because of them, making this the single highest-leverage communications fix for 2026.

ImpactLifts seasonal participation without changing payouts
High priority

Advocate for first-mile / last-mile infrastructure

Respondents repeatedly cited transit access and bike infrastructure as their top blockers: missing bus routes near homes and the need for safer cycling. Partner with RTD and regional planners on shared mobility at Park-and-Ride locations and protected bike corridors to City Hall.

ImpactUnlocks alternative modes for the majority who still drive alone
Mid priority

Position EcoPass and Commutrics as a bundle

65% of respondents preferred the combined model over either program alone. Co-market the two as a single transportation benefit.

ImpactHigher perceived total benefit value
Mid priority

Test carpool and vanpool matching cautiously

Only 18% of respondents expressed interest in matching, and 58% were explicitly not interested. Pilot the feature with the interested subset before a broad rollout.

ImpactTargeted reach to a specific commuter segment
Low priority

Publish an annual city-wide recap

Respondents suggested an annual update to all City employees showcasing winners, highlights, and aggregate impact. It doubles as recruiting and retention content for the City brand.

ImpactVisibility, recognition, and recruitment value
Forecast for 2026
+20–30%
Alternative-mode trip growth within reach

If the City closes the challenge-awareness gap and keeps growing participation at the 2024 → 2025 rate, Commutrics projects 2026 alternative-mode trips could grow another 20–30% over 2025, with corresponding gains in CO₂ savings and parking demand, without incremental incentive spend.

In closing · A year of measurable progress
"The program is a regular reminder that alternatives for commuting are available, and seeing the impact in real numbers is what keeps me coming back."
Westminster employee · November 2025 feedback survey
71,038 kg
CO₂ emissions prevented

More than double 2024's total, on a leaner incentive structure.

311,634
Vehicle miles avoided

Equivalent to a 29.7% reduction in vehicle miles travelled for the active commuter cohort.

$69,432
Returned to commuters

More than ten times the program's net cost after the Colorado HB22-1026 tax credit.

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